商务英语邮件的格式及范文 正式与非正式商务邮件常用语

正式与非正式商务邮件常用语  

Whether you're writing to friends
colleagues or to a potential business partner
your main goal is to get your message across
in other words
to ensure the recipient understands you.
If you use improper or incorrect language and continuously make mistakes in your e-mail
not only might you fail to make yourself understood
you might also fail to make a good impression on the reader. To avoid this
you can run your e-mail through a grammar and spell checker
however
this in itself won't guarantee that you're using the right words and expressions.
Use: Grammarly grammar and spell checker
用法：语法和拼写检查器
In this article
you'll find examples of language that are monly used in different types of emails
and hopefully
you'll find the most appropriate one for your message. The examples are labelled 'formal' and 'informal'- please note that most informal expressions are perfectly suitable to use in 'semi-formal' situations
such as beeen business associates who have worked together for some time and have established a good relationship.
hi
greetings
wele
GREETINGS
Formal
Dear Sir/ Madam

To whom it may concern: (especially AmE)
Dear Mr/ Ms Jones

Dear Dr Smith
(note: First names are NOT used. Using Miss or Mrs to address a woman is not appropriate
as you don't know whether she's married or not)
Informal
Hi Dennis
/Hello Claire
/ Dear Mum
(note: salutations are followed by a (
) ma
exception: 'To whom it may concern:')
idea
concept
reason
opinion
thought
REASON FOR WRITING / REPLYING
Formal
I am writing to make a reservation/ to apply for the position of.../ to confirm my booking/ to ask for further information about .../I am writing with regard to the sale of .../ to the plaint you made on 29th February/Thank you for your e-mail of 29th February regarding the sale of... / concerning the conference in Brussels./With reference to our telephone conversation on Friday
I would like to let you know that...
Semi-formal / Informal
Just a quick note to invite you to.../ to tell you that.../This is to invite you to join us for.../Thanks for your e-mail
it was wonderful/great to hear from you./I wanted to let you know that / tell you about / ask you if...
ask
request
question
inquire
query
seek
search
MAKING A REQUEST / ASKING FOR INFORMATION
Formal
Could you please let me know if you can attend ... / if you are available for a meeting on 12th December? /I would appreciate it if you could please send me a brochure/ if you could please reply within o days. /Could you possibly arrange a meeting with the Logistics Manager? /I would also like to know if there are any swimming pools in your area. /Please let me know how much the tickets cost.
Informal
I was wondering if you could e and see me sometime next week. /Would you mind ing early to help me clear up the place?/Do you think you could call Jerry for me? /Can you call me/ get back to me asap? (as soon as possible)
support
offering help
giving information
OFFERING HELP / GIVING INFORMATION
Formal
We are happy to let you know that your article has been selected for publication. /I am glad to inform you that we will be holding our annual conference in Brussels on 20 September 2014. /We regret to inform you that the show has been cancelled due to bad weather conditions. /We are willing to arrange another meeting with the CEO. /We would be glad to send you another statement if necessary. /Please do let me know if I can be of further assistance. /Should you need any further information/assistance
please do not hesitate to contact us.
Informal
I'm sorry
but I can't make it tomorrow. (= I can't e tomorrow.) /I'm happy to tell you that John and I are getting married next month. /Would you like me to e early and help you clear up the place? /How about I e and help you out? /Do you need a hand with moving the furniture?
sorry
plain
disapprove
accuse
criticize
COMPLAINING
Formal
I am writing to express my dissatisfaction with... / to plain about... /I regret to say that I was not pletely satisfied with the room you provided us. /We regret to inform you that your payment is considerably overdue. /I would like to receive a full refund and pensation for the damages. /I am interested to hear how your pany can pensate us for the distress we suffered.
Informal
I'm sorry to say that you're late with the payments. /I hope you won't mind me saying that the place you'd remended to us wasn't as nice as we'd expected.
sorry
apoligize
beg pardon
excuse
APOLOGIZING
Formal
We would like to apologize for any inconvenience caused. /Please accept our apologies for the delay. /Please let us know what we can do to pensate you for the damages caused. /We will make sure that this will not happen again in the future. /I am afraid I will not be able to attend the conference.
Informal
I'm sorry for the trouble I caused. /I apologize for the delay. /I promise it won't happen again /I'm sorry
but I can't make it to the meeting.
working
attacing files
appoint
assign
ATTACHING FILES
Formal
I am attaching my CV for your consideration. /I am sending you the brochure as an attachment. /Please see the statement attached. / Please find attached the file you requested. /I am afraid I cannot open the file you have sent me. /Could you send it again in ... format?
Informal
I'm attaching/sending you the holiday photos. /Sorry
but I can't open it. Can you send it again in ... format?
ending
finish
closing
conclusion
end
ENDING
Formal
I look forward to hearing from you. /I look forward to hearing when you are planning to visit our town.
Informal
Hope to hear from you soon. /I'm looking forward to seeing you.
hi
greetings
wele
CLOSING FORMULA
Formal
Yours faithfully
(when you start with Dear Sir/ Madam
) /Yours sincerely
(when you start with the name e.g. Dear Ms Collins) /Sincerely Yours
(AmE) /Sincerely
(AmE) /Yours Truly
(AmE)
Informal
Love
/Thanks
/Take care
/Yours
/Best regards
(semi-formal
also BR)
One more thing to keep in mind is that in formal correspondence contractions are rarely used
so remember to write 'I do not' instead of 'I don't' or 'they cannot' instead of 'they can't' and so on. Keep learning
keep writing – practice makes perfect – and let me know if I can help you with anything.