商务英语买卖情景对话 商务英语情景口语:BUsiness Correspondence

商务英语情景口语:BUsiness Correspondence  

B:Sure
what I can do for you?
A:I'm try to write a letter to one of our clients
But I just don't know exactly what to say
I don't even know how to get started
I know I should write dear Mr. Mrs. or Ms.
but the problem is I don't know the name of contact person.
B:You can just put Dear Sir or Madam
officialese not personal
you can write to whom may corcerned.
A:OK
So I first thanks them for their business
I can say something like "we are very grateful for your continue support"
How is that?
B: Good! But also
write off the bed you want to tell them the reason of your writting
give them more reference.
A: Like "Regarding our new product line
we would like to anounce a special price discount"
B: Right
do you need them to respond?
A: Yes
the letter would have a survey inside
and they should plete it and return to our office. How shoud I write that?
B: You can tell them" Please finding the enclosed customer service survey
else also
you can say:"Attach a customer survey". If you need resource it right away
you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."
B: Great! and what do you think I should close it with?
A: Since you don't know them that well personally
probably the best way is would be your ? or your sincerely
you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously
should have them.
B: OK
Thanks a lot for your help!

你能帮我一会忙吗？
当然可以，让我帮什么忙？
我在试着给我们的一个客户些封信，但就是不知道究竟该说些什么。我甚至不知道如何起头。我知道我应该写”亲爱的…先生/女士”
但问题是我不知道联系人的姓名.
你只要些”亲爱的先生/女士”就可以，或者如果不是私人信件，你还可以写“相关人员收”。
好的，那我先向他们为我们所做的一切表示感谢，比如我们可以说，“我们非常感谢你们对我们一贯的支持”。这样写怎么样啊？
很好，但是你们也可以开门见山地说明你写信的原因，给他们一点提示。
比如，“关于我们的新产品，我们想发布一个打折特价通知”.
非常正确。你需要他们回复吗？
是的，信里要加个调查表，让他们填完并交回我们办公室，这个我应该怎么写？
你可以告诉他们“请查收随信所附的顾客服务调查表“，或者还可以说”随信附上我们的顾客调查表“。如果你急于要这些调查结果，你就可以告诉他们事情紧急，说”请立即返回调查表“，或者”尽快返回“。或许更客气的说法是”在您方便时，务请从速回复“。
太好了！你认为我应该怎样收尾？
既然你对收信人的个人情况不了解，可能最好的方式就是“你忠实的。。。“或者”诚挚的…”.你还可以说“谨致问候“，但因为你不知道收件人的名字，而且显然也没见过他们，所以我认为这个结尾不太合适。
太好了，谢谢你帮了我个大忙！