第七课 第11课:Confirming/Rearranging Appointments(1)

第11课:Confirming/Rearranging Appointments(1)  

Unit 6: Confirming or Rearranging Appointments

Useful tips

Confirm the topic
date
time
and place.
Be ready with alternative appointment times if the original time has to be changed.
Check to see if customer has any new request.

Conversation

1
Sabine G: Sabine Gerland.
Robbie T: Hello
Ms. Gerland. This is Robbie Taylor from Queensfield Ltd. How are you?
SG:Fine
thanks. And you?
RT:Very well. I’m just ringing to confirm our appointment for Tuesday afternoon at 3 P.m. to discuss our project management services for the Postsdam project.
SG:Yes. That’s right. I’m looking forward do it.
RT:Can I just check the address? That’s Quiddestrasse 14
isn’t it?
SG:Er
no
Quiddeestrasse 40.
RT:Right
40
OK. And could you spell Quidde for me?
SG: Of course
That’s Q-U-I-D-D-E. If you go to our website
you’ll find full directions.
RT: Right. Thanks. So
I look forward to seeing you then.

2
RT: Queensfield Ltd. Robbie Taylor.
GS: Oh hi
this is Gerhard Schmidt calling from Hipax in Berlin.
RT:Oh
hello Mr. Schmidt. How are you?
GS: I’m fine
thank you. And you?
RT: I’m well
thanks.
GS:Good. I’m afraid I have to cancel our meeting next Tuesday morning. I’m going to be away visiting one of our key customers.
RT:No problem. Would Wednesday afternoon be more convenient?
GS:Unfortunately
not. One colleague I wanted e to our meeting will be in Paris and I’ll be in Munich.
RT:I see. Well
would you like me to arrange a telephone conference instead?
GS:Mmm
that’s a good idea. We’re both free at 2 p.m. on Wednesday. Will you email me the details?
RT: Of course. Actually
I wanted to call you anyway
Mr. Schmidt. Would you or your colleagues be interested in any of our other project management services
like logistics
for example?

Understanding

This is how Robbie Taylor’s diary looked before his tow phone calls. Make any necessary changes to it.
Tuesday
9 a.m.
10 a.m.
11 a.m.
12 a.m.
2 p.m.
3 p.m. Sabine Gerland
Quiddestrasse 14
4p.m.
5 p.m.

Wednesday
9 a.m.
10 a.m. Gerhard Schmidt
Hipax Berlin
11 a.m.
12 a.m.
2 p.m.
3 p.m.
4 p.m.
5 p.m.

saying it accurately

Complete the sentences with words from the box.

Spell confirm forward teleconference check better
1.I’m just ringing to ………… our appointment for Friday morning at 9 a.m.
just ………… the address?
you …………that for me?
’s not a problem. Would Thursday afternoon be ………… for you?
d it help if I arranged a …………?
6.I look ………… to seeing you then.

Match the questions from the conversation on the left to those on the right that have a similar purpose. Follow the example.

1.I’m just ringing to confirm our appointment for Tuesday afternoon at 3p.m.
I just check the address?
problem. Would Tuesday afternoon be more convenient?
d you like me to arrange a telephone conference?
d you be interested in any of our other services?

d you just confirm where your offices are?
l I anize a telephone conference?
C.I’m just calling to check that it’s still convenient for us to meet on Friday at 10 a.m.
I interest you in any other services that we provide?
’s fine. How about Friday morning instead?