原汁原味是本身 原汁原味商务英语播客第142课:外交式措辞和直抒己见

原汁原味商务英语播客第142课:外交式措辞和直抒己见  

In this Business Skills 360 lesson we take a look at the language we use in a crisis. In our last o lessons
we listened to a team dealing with a serious crisis: an accident at a factory. You probably noticed how some of the people are quite careful about the words they use.
A crisis is a sensitive situation. Emotions are running high and people are on edge. There is the potential for conflict if you do or say the wrong thing. At the same time
the clock is ticking and you may not have time to manage everyone’s feelings. For these reasons
you have a very fine balancing act beeen being diplomatic and being direct.
So
when should you be diplomatic and when should you be direct? Well
you need to assess the situation and determine which is best. Diplomatic language can protect people’s feelings. It can also avoid conflict and build trust. Those can all be very important in a crisis
when everybody needs to be on board with a plan. On the other hand
direct language can show a sense of urgency and seriousness
and it can prevent confusion. Those are also important in a conflict
when things must happen quickly and misunderstanding is just not an option. Remember that to be a good crisis manager
you need to adapt your style and strategy to the situation.
因此，什么时候你应该直抒己见，什么时候委婉表达呢？嗯，你需要进入状态，决定哪种方式会更好。外交式的措辞能够使得人们感觉良好。也可以规避冲突和建立信任。当处于和每个人都切身相关的危机中，委婉的表达至关重要。另一方面，直接表达能够显示出一种紧迫感和严肃感，避免含糊其辞。在有冲突的时候，事情会发生地很快，误解必定会产生，这种表达也很重要。记住，要成为危机管理者，你需要调整你的风格和策略应对这些状况。