实用的商务英语 《商务英语口语900句》Unit 28:对索赔要求的回应

《商务英语口语900句》Unit 28:对索赔要求的回应  

Unit enty-Eight 对索赔要求的回应
Part One
accept the claim
but can you tell me how much you want us to pensate you for the loss?
will give your request for claims immediate attention.
will get this matter resolved as soon as possible and hope to pensate you for your loss to your satisfaction.
’d like to express our sincere apologies for the poor quality of the products.
regret to hear that the goods you received are not of the quality expected.
are very `sorry for the trouble cause by this delay.
agree to accept all your claim.
838.I’ll go to your pany tomorrow in person to talk about the claim.
regret the loss you have suffered and agree to pensate you $800.
agree to pensate you for the detective watches by 5% of the total value.
will make you a pensation of 6% and give you some preferential temp3s later on.
e the responsibility rests with both parties
we are ready to pay 50% of the loss only.
have credited to your account ￡760 to cover both the value of the goods short delivered and your inspection fee.
shall remit to you an amount of ￡2
000 in pensation for the loss.
are willing to give you an 18% allowance of the next shipment to pensate you for the loss.
Part Two
should claim pensation from the insurance pany .
847.A thorough examination showed that the broken bags were due to improper packing
for which the suppliers should be held responsible.
the shipping pany is liable for the damage
your claim for pensation should
in our opinion
be referred to them for settlement.
claim should be referred to the insurance pany. We cannot hold ourselves responsible for it.
claim
in our opinion
should be referred to the insurance pany
as the mishap occurred after shipment.
e the damage was due to the rough handling by the steamship pany
you should claim on it for recovery of the loss.
should claim pensation from the shipping pany instead of the sellers.
are prepared to make you a reasonable pensation
but not the amount you claimed.
shortage you claimed might have occurred in the course of transit
which is out of our control.
shipping documents can prove that the goods
when shipped
were in perfect condition. They must have been damaged en route.
proposal to settle the claim is satisfactory. We’ll take it.
seems we shall not be held liable for the shortage.
damage to the machine-tools occurred in transit
so you should make a claim on the insurance pany.
859.I’m sorry to hear that. I think after we make an investigation of the matter
we’ll consider the allowance. Is it OK ?
860.I’ll try to find out why the shirts we sent you are a smaller size and infomp3 you of the result as soon as possible