商务接待英语情景口语对话 商务英语口语对话:我要退货

商务英语口语对话:我要退货  

A: Excuse me...
B: Yes
sir. How may I be of service?
A: I would like to return this item... Are refunds allowed?
B: Certainly. The customer is always right
we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
A: No
no... It was just the wrong size.
B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
A: No. I would rather just return it.
B: Sure
no problem. Do you happen to have the receipt?
A: Yeah
right here.
B: Ok
just a moment
please. Here you are
I need you to sign here
please. And here is your refund. Is there anything else I can help you with?
A: No
thank you.
B: You're wele. Have a nice day!

来源:恒星英语-口语频道
refund:a sum of money that is paid back to you
especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额
a tax refund 税金退款
to claim/demand/receive a refund 要求／接受退款
If there is a delay of 12 hours or more
you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时
你会得到旅费全额退款.
as opposed to:used to make a contrast beeen o things (表示对比)而
相对于
200 attended
as opposed to 300 the previous year. 出席的有 200 人
而前一年是 300 人.
This exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量
而是增强韧性的.
receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth)
Can I have a receipt
please? 请给我开个收据
好吗?
to make out(= write)a receipt 写收据
来源:恒星英语-口语频道