英语情景口语对话 实用商务情景口语:early days

实用商务情景口语:early days  

Male guest: Thank you. You’ve been very helpful.
Luke: Yes
madam? Can I help you?
Female guest: Good morning. My name is Campbell
Mrs Ruth Campbell. I have a reservation for o nights?
Luke: Right
Mrs Campbell. Let me see. Yes
you’ve asked for a quiet single room with direct inter access
yes?
Female guest: That’s right. Oh and I am hoping to meet some business associates in the hotel tomorrow afternoon. Do you have a conference room available?
Luke: I’ll look into that right away madam
but I shouldn’t think that would be a problem.
Female guest: Thanks very much.
Luke: I’ll just get someone to take your bags to your room madam. (Luke: Andrej
bags to 308 please! Andrej: Yeah
right away!) It’s room 308 on the third floor
madam – a nice quiet room at the back of the hotel. There’s you keycard. (Guest: Thank you) Could I just take your credit card number
please?
Female guest: Yes
here you are.
Luke: That’s all fine.
Female guest: Good. Thanks very much.
Luke: I hope you enjoy your stay
madam.
Female guest: Thank you – Oh
and what time is breakfast served?
Luke: From 7.30 until 10.30 in the main restaurant on the first floor
madam.
Female guest: Thanks.
Luke: You’re wele.
(Naomi es to hotel reception)
Luke: Hi Naomi – your shift starting soon?
Naomi: Hi Luke! Yeah
I’ve e in a bit early actually. I’ve still got to try and learn all the menu items before service!
Luke: Don’t worry
it’s only your first week - you’ll soon pick things up!
Naomi: I hope so
Luke. But I have to tell you that I find Roberto really scary! I’m worried I’ll get an order wrong and he’ll start shouting at me…
Luke: Roberto! Nah! He’s a softie – it’s just his Italian nature – all chefs shout a lot – don’t worry –i t doesn’t mean…
Steve: Luke
have you seen Jenny?
Luke: Eh
yes Steve. I saw her go over to the restaurant about 5 minutes ago
why?
Steve: Nothing
nothing
you’ll find out soon enough!
Luke: Now what was all that about?
Naomi: Don’t ask me. Who’s Jenny?
Luke: Jennifer Wong. She’s the front-of-house manager.
Naomi: I thought Steve Sciberras was the manager?
Luke: No
Steve is the hotel manager but Jenny is front of house – she looks after the reception area and training and stuff. Hmm…I wonder what’s up – Steve isn’t usually so excitable…
Naomi: He must have got some good news!
Luke: Yeah
looks like it! He may have won the lottery!
Naomi: Hmm – I don’t know about that but I think I’ll go over to the restaurant and see what’s happening just in case!
Luke: Ok see you later.
Luke: Good afternoon
reception. Luke Williams speaking. Yes
we serve supper from six o’clock…
(Marina es to hotel reception)
Marina: Hiya Luke. How’s it going?
Luke: Oh hello Marina
fine thanks. How are things with you? How e you are away from the restaurant? Isn’t managing the restaurant a full-time job these days?
Marina: Oh
everything’s good thanks – and the restaurant can survive for a few minutes without me
I hope! I have e to tell you that Steve has asked all of us to meet up in the restaurant at 5 – can you get someone to cover you for 10 minutes?
Luke: Sure
I guess so. But what’s up? Has Steve got some special news for us?
Marina: Yes
in a way - but I can’t tell you what at the moment.
Luke: Oh e on
that’s not fair – how e all the managers know what’s going on and the rest of us don’t?!
Marina: Well
there’s a good reason for that Luke. You just be in the restaurant at 5 and all will be revealed I promise you…
Luke: I’ll be there – I don’t want to miss out if there is any money going around…
Marina: What?
Luke: On nothing
I was just chatting with Naomi and wondering if maybe Steve had won the lottery!
Marina: might have I suppose
but that is not why we are meeting
I’m afraid!
Luke: Oh
by the way
how is Naomi getting on? She’s really nice. I really like her.
Marina: Oh she is doing pretty well
I think. She’s such a friendly
helpful girl - and luckily she isn’t as clumsy as the last waitress we had – what was her name…Sarah? I think she only lasted 3 days
and in that time she broke just about everything she handled!
Luke: Well
Roberto can seem a bit intimidating when you first meet him
and it does tend to make people nervous you know.
Marina: Yeah
but you know him
his bark is a lot worse than his bite – and he is the best chef we have ever had! Well
I had better get back and make sure he isn’t intimidating Naomi! See you in a bit!
Luke: Cheers.
(During the meeting)
Steve: Ahem
if I can have your attention please. Thank you
thank you.
Steve: Hello everyone
thanks for ing. Now you may be wondering why I have called everyone together. Well
I have got some really great news for us all. This morning I received a very important phone call. And if all goes well
we could be hosting a rather important 3-day conference!

2. B
3. A
4. A
5. B
6. C
7. C
8. A
9. B
10. A